Tours, Visitation Information and COVID-19 Updates

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We appreciate your continued support. This is a difficult and complicated time and we appreciate you adhering to our policies.

The coronavirus disease 2019 (COVID-19) situation continues to evolve and change on almost a daily basis. Please know that we continue to receive updates from the Centers for Disease Control (CDC), and local and state health departments, in order to determine the best course of action to keep our residents safe.

If you have any specific questions or would like additional information, please reach out to our community. We will continue to keep residents, families and staff informed of any positive tests for COVID-19.


Cypress Palms is now offering scheduled and drop-in in-person tours. Call to schedule a tour and see if we are the right fit for you or your loved one.

Safety protocols include, but are not limited to:

  • Temperature checks
  • Masks
  • Social distancing



We are pleased to share that we have updated our visitation and resident outing guidelines to reflect guidelines provided by the Centers for Medicare & Medicaid Services (CMS) in conjunction with the CDC. We will continue to follow CMS, CDC, state and local health department guidelines for visitation to provide a safe environment for residents, visitors, and team members during varying phases of coronavirus disease 2019 (COVID-19). Please note the following information:

Fully vaccinated refers to a person who is ≥2 weeks following receipt of the second dose in a 2-dose series, or ≥2 weeks following receipt of one dose of a single-dose vaccine, per the CDC’s Public Health Recommendations for Vaccinated Persons.

We are allowing the following visitation options:

  • Indoor visits
  • Outdoor visits
  • Compassionate Care visits, including end-of-life visits


  • Upon entering the community, all visitors must:
    • Check-in at the front desk and be screened upon entering the community for signs and symptoms of COVID-19 per the CDC
    • Clean your hands upon arrival and before leaving. We have hand sanitizer for your convenience and use
    • Wear a mask while entering and moving throughout the community (covering mouth and nose)
    • Social distance at least six feet between other residents and team members in the community
    • Follow instructional signage throughout the community
    • Visitors will go directly to the resident’s room or the designated visitation area
  • Residents who are fully vaccinated can choose to have close contact, including touch, with their visitor while wearing a well-fitting face mask and performing hand hygiene before and after. If both the resident and visitor are vaccinated, they may both choose to remove their masks during their visit.


  • No visitors (other than compassionate care and essential caregivers) for unvaccinated residents IF the community’s county positivity rate is >10% and <70% of the residents have been fully vaccinated
  • No visitors (other than compassionate care and essential caregivers) for residents with confirmed COVID-19 until the resident has met the criteria to discontinue Transmission-Based Precautions
  • No visitors (other than compassionate care and essential caregivers) for residents in quarantine, whether vaccinated or unvaccinated, until they have met criteria for release from quarantine.
  • No visitors (other than compassionate care and essential caregivers) for residents in a unit with a current COVID-19 outbreak (one or more positive cases in a unit)
  • Outdoor visitation is preferred even when a resident and visitor are fully COVID-19 vaccinated as it generally poses a lower risk of transmission due to increased space and airflow


  • New residents who are fully vaccinated do not need to quarantine, unless:
    • They are symptomatic, or
    • They’ve had prolonged close contact with someone with COVID-19 in the past 14 days
  • New residents who have not been fully vaccinated, must be tested for COVID-19. If they are negative, no quarantine is required.
  • We will continue to monitor residents for symptoms of COVID-19 and place the health and safety of our residents and team members above all else.


  • CMS and CDC continue to recommend communities, residents and families adhere to the core principles of COVID-19 prevention
  • We are continuing to screen all guests and team members as they enter the community per CDC guidelines
  • Team members are required to wear appropriate personal protective equipment while at work
  • Residents are enjoying on-site group activities and restaurant-style dining
  • Transportation services available


In December 2020, the CDC formally approved that the first COVID-19 vaccines go to health care workers and residents of long-term care and assisted living communities. As a result, our community partnered with CVS Pharmacy to offer and administer the COVID-19 vaccine to residents and team members. Vaccine clinics were scheduled on January 21, 2021, February 11, 2021, and March 4, 2021.

We continue to partner with local pharmacies to offer and administer the COVID-19 vaccine to new residents and team members. If family members are interested in receiving the COVID-19 vaccine, please reach out to our community.

Learn more about the COVID-19 vaccine by visiting the CDC website.

Click here to read more about how the COVID-19 vaccinations bring hope for a brighter 2021 for residents and team members.

Visitation and activities subject to change.

Last updated 7/9/2021

All visitors must:

Check in at the front desk for a screening per CDC guidelines.

Clean your hands upon arrival and before leaving. We have sanitizer for your convenience and use.

Always cover your cough. Use a tissue or your sleeve when you cough or sneeze.

Clean your hands after coughing or sneezing.

Looking for a way to help?

Nationwide, there are shortages of Personal Protective Equipment (PPE) like face masks, gloves, and disinfectant wipes. These items help to keep healthcare workers healthy and enhance their safety as they are the front-line fighters against COVID-19. Our community is a registered drop-off site. For more information on how to donate, please visit and make a difference today! #GetUsPPE